Courses content

In this workshop, we focus on the qualification technique most sales professionals understand, the concept of open and closed questions. The art of asking open-ended sales questions involves tuning into keywords, themes, and patterns within the customer's story and developing a sense of curiosity around these factors of communication. The art of segway questions is to create the flow of conversation.

This workshop covers

1. The understanding of open-ended questions.
2. Converting open-ended questions into a true conversation.
3. Practical techniques that enhance open-ended questions to create a sense of value.
4. Recognising what qualifying pathway you need.
5. Creating your segway technique.

This workshop focuses on not only techniques over the phone but the important aspect of making a customer happy within a department that deals with customer issues, claims or disputes.

We centre on telephone techniques that enhances empathetic listening, understanding customers perceptions, seeing the real issues and having the customers perception change to understand why with acceptance. It's easy to win the battle or argument and then lose the customer for life.

This training provides the participant the skill set to not only ensure your message is heard but the customer understands. We turn a possible negative situation into a positive application.

In this workshop we cover

1. Practical techniques to enhance your sales and service calls.
2. Understanding the body language needed for telephone calls.
3. Creating the confidence for cold calling, sales calls, and following up with a client.
4. When is the best time to call.
5. The dos and don'ts in a sales call.
6. Perfecting your telephone call to be utilised today.

This has become one of our most popular value-added sessions from telephone techniques. We expand on previous workshops and learn techniques on how to engage a client when they have left your business but did not commit to purchasing on the day.

The techniques learned in this session not only increase the confidence of your sales team but empower their skill to converse to convert the conversation into a sale.

In this workshop we cover

1. How to regain control after a client leaves.
2. Techniques for telephone/text for better customer engagement.
3. Creating confidence in the follow-up process.
4. Text/email techniques that can be utilised today.
5. Using combinations to follow up the power of mixing different communication mediums.
6. Being creative in the follow up.
7. Understanding the right time and the right placement.

In this workshop, we create the platform of discipline and the understanding of the vital importance of time management.

The skills developed in this session are for real-life day-to-day events.

It creates a change of attitude about time management and when this skill is adopted increases productivity but simply it makes your day easier.

Powerful yet simplistic techniques that will make the minutes count.

In this workshop we cover

1. Why time management is so important.
2. Understanding how to structure a day.
3. The opportunity cost of time verse income potential.
4. Practical techniques to maximise time.
5. Utilising the Eisenhower Matrix.
6. Team Exercise.

Dealing with different personalities and making the sales process easier. Understanding the personalities and the demographics of the people you encounter every day makes it easier for you to gain a rapport with them, which in turn makes it easier for you to negotiate with different people and personalities.

This session focuses on the do's and don'ts with the different personalities types that you will encounter on a day to day basis. This will give your team a greater insight into your thinking of your clients with Road to a Sale. This session is fun, high energy with a powerful message that can be universal in its application to all businesses.

This session ends with the participants role playing in being different personalities types which then doubles as a team building experience. This session expands beyond the sales environment and is being used for all staff interacting with the customer.

Our trainers thrive in mentoring teams, driving strategic objectives and transforming nascent ideas into productive and rewarding results. Our training platforms and programs are designed to be tailored to any industry by providing your business with a bespoke training program.

This session explores two aspects, the Road to the Sale (your road) and how the modern-day buyer is jumping ahead of that process. We explore this with the use of what is our team and showing the power of the sales team working with the Business Manager.

We explore the new buyer and how they educate themselves well before they enter the face to face selling arena.

The session focus on building a stronger team within the dealership and maximising all departments to create an united front. The session is designed on your culture and is highly adaptive and motivating. Whist this session was built for the automotive industry, this training has crossed industries boundaries and will enhance any selling environment that has customers researching your products online before coming face to face.

This is a bespoke session designed to enhance your internal trainer's skill set. We work with your trainer, imparting our experience and knowledge drawn from across different industries and different training environments to help them improve their skills.

We do not touch your internal content but work with the process of a better delivery of your content and training. Whilst we don't offer this as a single session, this is offered when we conduct the training programs and platforms.

We provide on-going support to embed the training provided empowering the internal trainer and allowing them to drive the message even further. The hardest aspect of being an internal trainer is the limitations of different training techniques and perceptions.

This added support with the training platform we design for you enables us both to reach our goals together.